1. Is your jewelry truly 14k gold? Do you provide a certificate?
Yes, all our body jewelry is crafted from solid 14k gold (585‰ purity). Every piece comes with a Material Guarantee Card. If needed, you may contact our support to request a third-party lab report (testing fees apply and are paid by the customer). We stand behind our gold content with a lifetime authenticity commitment.
2. Is your jewelry plated or does it contain nickel?
No. Our pieces are solid 14k gold throughout — never plated, never filled, and 100% nickel-free. You can wear them with confidence, even for sensitive skin or fresh piercings.
3. Can I return or exchange a new piercing jewelry piece?
Yes, under strict conditions. Please contact us within 30 days of delivery. The item must be completely unopened (intact single-use sterile seal), never worn, with all tags and accessories. For hygiene reasons, opened or tried-on piercing jewelry is non‑returnable unless there is a clear manufacturing defect (photo/video evidence required within 30 days).
4. Will I be charged sales tax or customs duties?
Yes. For shipments to any US state where sales tax applies, we collect and remit the tax based on state and local laws. The exact amount is calculated at checkout. International orders may be subject to destination country duties/taxes, which are the buyer's responsibility.
5. How long do I have to cancel my order?
You may cancel your order within 12 hours of purchase by contacting us. After 12 hours or once your order has entered production, cancellations are no longer possible. We appreciate your understanding.
6. My package is lost. What should I do?
Don't worry — please contact us immediately. We will verify the shipment status with the carrier. If the package is confirmed lost, we will either reship your order or issue a full refund.
7. Do you repair damaged jewelry?
We offer free repairs within 6 months of purchase (customer pays shipping both ways). After six months, or if we determine damage is due to misuse, a repair fee will apply. Repairs are evaluated case by case and typically take 2–8 weeks. Costs may be adjusted after inspection; we will notify you before proceeding.
8. I need to update my shipping address. How can I do that?
Once your package has been shipped, address changes are not supported. Please double‑check your address, phone number, and details at checkout. If a package is returned due to an incorrect address, we will reach out after we receive it — re‑routing fees may apply.
9. How can I check my order status?
Log in to your LIORVEN account and go to "Order history" to view real‑time status. You can also track your shipment using the link provided in your shipping confirmation email.
10. Are your pieces sold in pairs?
Most of our pieces are sold as single units. The product description clearly indicates whether an item is sold individually or as a pair (e.g., "sold as a pair" or "single"). Please refer to each listing before ordering.
11. Do you offer custom sizing or custom designs?
Absolutely! If you have a specific idea in mind, please contact us — we will bring it to life. Custom orders are non‑returnable and non‑refundable, and production timelines vary based on complexity.